Polices, Terms & Conditions for Purchases

1. Payment Terms

  • Payment is due at the time of purchase, unless a credit application has been completed and approved.  
  • Accepted payment methods: credit card, ACH transfer, cash, and check.  
  • By providing payment information, you confirm that you are authorized to use the selected method.  
  • Customers agree not to dispute charges for valid purchases, rentals, or service work.  

2. Returns and Refunds

  • Parts: Returns accepted within 14 days if unused and in original condition.  
  • Special Orders & Electronic Parts: No returns or refunds will be accepted.  
  • Rentals: Standard rental fees apply; refunds are handled according to rental agreements.  
  • Service Work: Payments for completed service are final.

3. Late Payments & NSF

  • Balances not paid within agreed terms will incur a late fee of 1.5% per month.  
  • Any returned check or ACH transfer for any reason will incur a $50 fee.

4. Rental Requirements

  • Certain rentals require a valid Certificate of Insurance.  
  • The certificate must:  
    • List the specific rented equipment.  
    • Name Triangle Equipment Group as the certificate holder.  
  • No rentals may travel out of state without prior written approval.

5. Storage Policy

  • Any equipment not picked up and paid for within 30 days of completion will incur a $30.00 per day storage fee.  
  • After 6 months, the equipment will be considered abandoned and surrendered to Triangle Equipment Group.

6. Customer Responsibilities

  • Verify correct parts before purchase.  
  • Return rental equipment in the same condition as received; damages may result in additional charges.  
  • Ensure service work scope is clearly defined before commencement.  

7. Liability

  • Triangle Equipment Group and affiliates are not liable for indirect or consequential damages.  
  • Warranty coverage applies only as expressly stated in manufacturer or service agreements.  

8. Dispute Resolution

  • Any disputes regarding charges or services must be submitted in writing within 10 business days.  
  • Resolution will be attempted internally before mediation or arbitration.  

9. Governing Law

  • These Terms & Conditions are governed by the laws of North Carolina and South Carolina, depending on the location of purchase.  
  • Venue for disputes shall be the county of the originating transaction.